Tag Archives: customer service

Finding Peace This Christmas When Your Heart is Restless

I started working full time for Amazon in June of 2013. After a rough and tiring first few months, a couple of doors opened which led to the perfect job that matched my skillset. Subsequently, from October 2013 to June 2022, I was at peace with my position as a Field Representative working with customer and vendor complaints as a branch of customer service. Some nights I was an insurance agent and others a problem solver to ascertain what happened to a particular product and why. While my mind was overwhelmed on numerous occasions, my body was never challenged except for walking over 10 miles from time to time.

Come to Me, all you who labor and are heavy-laden and overburdened, and I will cause you to rest. [I will [o]ease and relieve and [p]refresh [q]your souls.] 29 Take My yoke upon you and learn of Me, for I am gentle (meek) and humble (lowly) in heart, and you will find rest ([r]relief and ease and refreshment and [s]recreation and blessed quiet) for your souls. 30 For My yoke is wholesome (useful, [t]good—not harsh, hard, sharp, or pressing, but comfortable, gracious, and pleasant), and My burden is light and easy to be borne, Matthew 11:28-30.

Beginning July 1st after taking a hardship transfer and demotion, the exact opposite is true. My mind isn’t asked to dig deep, but my body regularly participates in a series of workouts each quarter which may last from 30 minutes up to 2 hours and 30 minutes. The apostle writes to the Church at Corinth, a city which hosted a major track and field competition in the off years of the Summer Olympics. Paul gets into the minds of a few athletes in 1 Corinthians 9:24-27. The point of Paul’s message is that premiere athletes push their bodies farther than anyone else, reaching heights few people thought were possible.

I am the Door; anyone who enters in through Me will be saved (will live). He will come in and he will go out [freely], and will find pasture. 10 The thief comes only in order to steal and kill and destroy. I came that they may have and enjoy life, and have it in abundance (to the full, till it [b]overflows). 11 I am the Good Shepherd. The Good Shepherd risks and lays down His [own] life for the sheep, John 10:9-11.

As an old white man facing his second straight week of working 60 hours, I have aches, bones, and joint pain that I never knew existed until now. While my heart is restless, not knowing if my body will hold up for the final 3 weeks before Christmas, I need to regain that cross-country runner mindset that I possessed for nearly a decade. Christmas will arrive on time, December 25th as always, but will I fight through this pain to find peace on earth? I’ll let you know either way. Yet, for now Jesus wants you and I to lighten out loads and remove any heavy baggage so our souls will be refreshed. Join me on this journey to find peace when your heart is restless.

by Jay Mankus

Things That Break Your Momentum

1. Television

Direct Television’s Settler’s commercial uses a play on words, claiming that if you don’t have their package you are settling for second rate customer service.  During my recent fast, television was the first thing that broke my spiritual momentum.  After a long week of work, I thought I’d indulge in a few hours of viewing pleasure.  In return, I was in a funk for the rest of the weekend, sluggish, unmotivated and felt like I wasted valuable time.

For our struggle is not against flesh and blood, but against the rulers, against the authorities, against the powers of this dark world and against the spiritual forces of evil in the heavenly realms, Ephesians 6:12.

2. Technology

Little Caesar’s recent ad campaign about going off the grid illustrates that you don’t need technology to order a pizza.  All you have to do is show up and its hot and ready.  Having unlimited access to the worldwide web has caused many to binge, soaking up as much as possible.  Unfortunately, people have become hooked, unable to drive, walk or eat without texting, tweeting or view the latest trending video.  Instead of conversing, opening up their hearts or sharing serious issues, individuals are content with staring at a screen.

Therefore put on the full armor of God, so that when the day of evil comes, you may be able to stand your ground, and after you have done everything, to stand, Ephesians 6:13.

3. Attitudes, Annoyances and Mood Swings

The other night at work, I was in the zone, in a good state of mind when I was bombarded by a series of emotions.  I came into contact with bad attitudes and was poked by several annoying situations.  As I mumbled my displeasure, the momentum of the evening was broken by a myriad of mood swings.  Whenever you let your guard down or aren’t prepared for spiritual attacks, your soul can take a beating.  Thus, whether its television, technology or trials, make sure you arm yourself with the armor of God, Ephesians 6:12-20.  If not, don’t be surprised when the things of this world break your momentum.

by Jay Mankus